SnapReport Terms of Service

Effective date: July 12, 2026

These Terms of Service (“Terms”) are a binding agreement between Shield Recovery, which operates SnapReport under the Shield Integrated Systems brand (“SnapReport,” “we,” “us,” or “our”), and the business organization that purchases, receives, accesses, or uses the Service (“Customer,” “you,” or “your”).

SnapReport is offered for business and workplace use only. A person accepting these Terms for a company represents that they have authority to bind that company. Customer is responsible for all owners, employees, contractors, drivers, dispatchers, office users, administrators, and other people it authorizes to use the Service (“Authorized Users”).

1. Service

SnapReport is a field-reporting, dispatch, communication, photo, and location-enabled operations platform. It may allow Authorized Users to submit reports, capture or upload photos, record vehicle and job information, communicate with coworkers, and provide precise location information connected to reports or active shifts.

SnapReport supplies software tools only. SnapReport does not perform repossessions, towing, recovery, dispatch, surveillance, employment management, legal compliance, evidence authentication, law enforcement, or other real-world services for Customer. Customer remains solely responsible for all operational, employment, legal, and business decisions.

2. Eligibility and business use

Customer represents and warrants that:

1. it is acquiring and using the Service primarily for business, commercial, workplace, or professional purposes;
2. it has authority to enter these Terms;
3. every Authorized User is at least 18 years old; and
4. all registration, billing, and account information is accurate and kept current.

3. License and ownership

Subject to these Terms, the applicable order form, subscription page, invoice, quote, or written agreement (“Order”), and timely payment, SnapReport grants Customer a limited, revocable, non-exclusive, non-transferable, non-sublicensable right during the applicable term to use the Service for Customer’s internal business operations.

SnapReport and its licensors retain all ownership and intellectual-property rights in the Service, software, designs, workflows, documentation, branding, improvements, modifications, and derivative works. No rights are granted except as expressly stated.

4. Accounts, Driver Seats, and security

A Driver Seat is an enabled field-user account that may use driver functions. Disabled and archived driver accounts do not count until re-enabled. A Driver Seat may be reassigned but may not be shared concurrently by multiple individuals.

Customer is solely responsible for:

• creating, assigning, reviewing, disabling, and removing Authorized Users;
• selecting roles and permissions;
• protecting devices, account credentials, PINs, email accounts, and access links;
• immediately removing access when a person leaves or should no longer use the Service;
• all activity performed through Customer’s accounts, devices, credentials, PINs, and Authorized Users; and
• promptly reporting suspected unauthorized access.

SnapReport may treat activity performed through valid credentials, PINs, or authenticated sessions as authorized by Customer. SnapReport is not liable for losses caused by Customer’s failure to secure its personnel, credentials, devices, or systems.

5. Customer responsibility and legal compliance

Customer exclusively determines whether and how to use the Service and is solely responsible for ensuring that its use is lawful, appropriate, and consistent with its licenses, contracts, policies, and industry obligations.

Customer is solely responsible for:

• every act and omission of Customer and its Authorized Users;
• all repossession, towing, recovery, dispatch, transportation, storage, property-handling, workplace, and field operations;
• compliance with federal, state, local, employment, labor, privacy, surveillance, consumer, transportation, towing, repossession, recordkeeping, licensing, permitting, and industry-specific requirements;
• providing legally required notices and obtaining legally required consent;
• deciding whether and when precise or background location tracking is enabled;
• limiting tracking to lawful business purposes and appropriate time periods;
• reviewing all reports, photos, timestamps, addresses, locations, VINs, messages, and other records before relying on them;
• determining whether any record is accurate, complete, admissible, lawful, or suitable for Customer’s purpose;
• maintaining Customer’s own backup, export, retention, legal-hold, and evidence procedures; and
• responding to workers, contractors, clients, consumers, regulators, and third parties.

Customer must not represent that SnapReport verified, approved, authorized, supervised, certified, or guaranteed Customer’s conduct or records.

6. Location and device functions

The Service may collect precise location during report creation, submission, refresh, or an active tracked shift, including while the app is minimized, running in the background, or the device is locked where operating-system permissions allow it.

Customer controls whether its personnel use those functions and assumes all responsibility for workplace notice, consent, labor, privacy, surveillance, and location-tracking obligations.

Location, timestamps, addresses, photos, and device data may be inaccurate, delayed, incomplete, unavailable, altered, lost, or affected by buildings, device settings, battery-saving modes, network conditions, satellite availability, operating-system behavior, permissions, or user actions. SnapReport does not guarantee accuracy, continuity, evidentiary value, legal admissibility, or fitness for any safety, legal, operational, or compliance purpose.

7. Customer Data

“Customer Data” includes reports, photos, location records, VINs, job information, messages, files, and other information submitted to or generated through Customer’s use of the Service.

As between the parties, Customer retains ownership of Customer Data. Customer grants SnapReport and its service providers a worldwide, non-exclusive, royalty-free right to host, copy, transmit, process, display, adapt, back up, and otherwise use Customer Data as reasonably necessary to provide, secure, support, improve, and administer the Service; comply with law; and enforce these Terms.

Customer represents and warrants that it has all rights, permissions, notices, consents, and lawful bases required for Customer Data and Customer’s instructions. Customer is solely responsible for the legality, accuracy, completeness, collection, disclosure, retention, and use of Customer Data.

8. Privacy

The SnapReport Privacy Policy is incorporated into these Terms. Where SnapReport processes personal information on Customer’s behalf, Customer is responsible for determining the purposes and means of processing and for complying with applicable employment and privacy laws.

9. Prohibited use

Customer and Authorized Users must not:

• use the Service unlawfully or facilitate unlawful activity;
• submit knowingly false, fabricated, deceptive, infringing, malicious, or unauthorized information;
• access or attempt to access another Customer’s data or systems;
• bypass, disable, interfere with, or test security controls without written authorization;
• reverse engineer, decompile, disassemble, scrape, mirror, copy, or create derivative works except where a restriction is prohibited by law;
• upload malware or destructive code;
• harass, stalk, discriminate against, threaten, or unlawfully monitor a person;
• use the Service to make automated employment or legal decisions without lawful human review; or
• use the Service in a manner that creates unreasonable legal, security, operational, or reputational risk.

SnapReport may investigate, restrict, suspend, remove content, or terminate access when it reasonably believes these Terms are violated or risk exists.

10. Pricing, billing, and taxes

The Pricing and Billing Policy is incorporated by reference unless a signed Order expressly states different terms.

Customer will pay all fees and applicable taxes stated in the Order. Fees are charged in advance unless the Order states otherwise. Except where required by law or expressly agreed in a signed writing, fees are non-refundable, non-cancelable, and non-creditable, and cancellation does not create a prorated refund.

SnapReport may suspend access when payment is more than 10 days overdue and may suspend immediately for fraud, chargebacks, unauthorized payment activity, repeated nonpayment, security risk, unlawful use, or material breach. Customer remains responsible for accrued fees, collection costs, and taxes.

Pricing may change with at least 30 days’ notice before the change applies to a later billing cycle. Upgrades may take effect immediately; downgrades normally take effect at the next renewal.

11. Trials, beta functions, and previews

Trials, previews, beta features, experimental functions, and early-access features may be changed, limited, suspended, or discontinued at any time. They may contain defects and are provided without service-level commitment, support guarantee, or promise of continued availability.

12. Availability, changes, and support

The Service is provided subject to maintenance, outages, third-party dependencies, device conditions, legal restrictions, and operational limits. SnapReport does not promise uninterrupted or error-free availability, data preservation, delivery, compatibility, or any uptime percentage unless a separate written agreement expressly creates one.

SnapReport may add, modify, limit, suspend, replace, or discontinue features. Support is provided through shield.snapreport@gmail.com without a guaranteed response time unless a signed Order expressly provides otherwise.

13. Suspension and termination

Customer may cancel as stated in the Order or Pricing and Billing Policy. Unless a signed Order states otherwise, cancellation becomes effective at the end of the paid billing period and does not create a refund.

SnapReport may immediately suspend or terminate access for nonpayment, breach, suspected fraud, chargeback, security risk, unlawful conduct, misuse, risk to another person or system, legal or governmental demand, or conduct that may expose SnapReport to liability.

Either party may terminate a month-to-month business relationship for convenience with 30 days’ written notice unless the applicable Order states otherwise.

After termination, Customer generally has 30 days to request an export. After that period, Customer Data may be deleted, de-identified, or made unrecoverable according to the Privacy Policy, ordinary backup rotation, and legal obligations.

14. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE, DOCUMENTATION, DATA, OUTPUTS, SUPPORT, AND ALL RELATED MATERIALS ARE PROVIDED “AS IS,” “AS AVAILABLE,” AND “WITH ALL FAULTS.” SNAPREPORT DISCLAIMS ALL EXPRESS, IMPLIED, STATUTORY, AND OTHER WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, SECURITY, AVAILABILITY, DATA PRESERVATION, AND RESULTS.

SnapReport does not warrant that the Service will meet Customer’s needs; prevent losses; detect unlawful conduct; satisfy any law, contract, evidentiary rule, insurer, lender, client, regulator, or court; or make Customer’s operations lawful.

Customer assumes all risk arising from Customer’s operations, decisions, use of the Service, and reliance on Customer Data or Service outputs.

15. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SNAPREPORT AND ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AFFILIATES, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, ENHANCED, OR CONSEQUENTIAL DAMAGES; LOST PROFITS, REVENUE, BUSINESS, SAVINGS, CONTRACTS, GOODWILL, REPUTATION, OR OPPORTUNITIES; BUSINESS INTERRUPTION; LOSS, CORRUPTION, OR UNAVAILABILITY OF DATA; COST OF SUBSTITUTE SERVICES; PERSONAL OR PROPERTY LOSS ARISING FROM CUSTOMER’S OPERATIONS; OR CLAIMS BY EMPLOYEES, CONTRACTORS, CLIENTS, CONSUMERS, VEHICLE OWNERS, PROPERTY OWNERS, REGULATORS, OR OTHER THIRD PARTIES.

To the maximum extent permitted by law, SnapReport’s total cumulative liability arising out of or relating to the Service, these Terms, or any Order will not exceed the fees Customer paid or was required to pay for the Service during the 12 months immediately before the event giving rise to the first claim. For free, trial, beta, or unpaid use, the maximum cumulative liability is $100.

These limits apply regardless of the legal theory, whether a remedy fails of its essential purpose, and whether SnapReport was advised that damages were possible. Nothing in these Terms excludes liability that applicable law does not permit to be excluded.

16. Customer indemnification

To the maximum extent permitted by law, Customer will defend, indemnify, and hold harmless SnapReport and its owners, officers, employees, contractors, affiliates, licensors, and service providers from all claims, demands, investigations, proceedings, damages, judgments, settlements, penalties, fines, liabilities, losses, costs, and reasonable attorneys’ fees arising out of or relating to:

• Customer or any Authorized User;
• Customer’s repossession, towing, recovery, dispatch, employment, surveillance, monitoring, transportation, storage, or field operations;
• Customer Data or Customer’s collection, use, disclosure, retention, deletion, or reliance on it;
• missing or inadequate notice, consent, authorization, license, permit, or legal basis;
• location tracking, photography, recording, messaging, or device use;
• inaccurate, false, unlawful, misleading, infringing, or unauthorized content;
• compromised credentials, PINs, devices, or accounts under Customer’s control;
• violation of law, contract, policy, license, employment duty, privacy right, intellectual-property right, or other third-party right; or
• Customer’s breach of these Terms or an Order.

SnapReport may control the defense and settlement of an indemnified claim. Customer may not settle a claim in a manner that admits wrongdoing by, imposes obligations on, or restricts SnapReport without SnapReport’s written consent.

17. Confidentiality

Each party will use reasonable care to protect nonpublic confidential information received from the other and will use it only for the relationship contemplated by these Terms. Confidential information does not include information that is public without breach, independently developed, rightfully received without restriction, or approved for disclosure.

A party may disclose confidential information when legally required after giving notice where legally permitted.

18. Dispute notice and informal resolution

Before filing a claim, the complaining party must send detailed written notice identifying the claimant, facts, legal basis, requested relief, and supporting documents. Notices to SnapReport must be sent to shield.snapreport@gmail.com and the address in Section 28.

The parties will attempt in good faith to resolve the dispute for 60 days after receipt of a complete notice. No arbitration or court proceeding may be filed before that period expires, except a request for emergency injunctive relief.

19. Binding individual arbitration

Except for the limited exceptions below, every dispute arising out of or relating to the Service, these Terms, an Order, Customer Data, or the parties’ relationship will be resolved by final and binding individual arbitration administered by the American Arbitration Association before one arbitrator under its applicable Commercial Arbitration Rules.

The Federal Arbitration Act governs this arbitration agreement. The arbitrator has authority to decide issues of scope, formation, arbitrability, and enforceability, except that a court may decide enforceability of the class-action waiver.

Arbitration will take place in Solano County, California, remotely, or at another location agreed by the parties. Judgment on the award may be entered in any court with jurisdiction.

20. Class, representative, and jury waivers

ALL CLAIMS MUST BE BROUGHT IN THE CLAIMANT’S INDIVIDUAL CAPACITY. CUSTOMER AND SNAPREPORT WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE, CONSOLIDATED, MASS, REPRESENTATIVE, OR PRIVATE-ATTORNEY-GENERAL ACTION OR ARBITRATION.

The arbitrator may award relief only to the individual party seeking relief and may not consolidate claims of different persons or entities without written consent of all parties.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, EACH PARTY KNOWINGLY AND IRREVOCABLY WAIVES THE RIGHT TO A TRIAL BY JURY.

Either party may bring an individual qualifying claim in small-claims court, seek emergency injunctive relief to prevent security harm, misuse, confidentiality breach, or intellectual-property infringement, or pursue collection of undisputed fees.

21. One-year claim deadline

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE, THESE TERMS, OR AN ORDER MUST BE FILED WITHIN ONE YEAR AFTER THE CLAIM ACCRUED OR IT IS PERMANENTLY BARRED.

22. Governing law and venue

California law governs these Terms, without regard to conflict-of-law principles, except that the Federal Arbitration Act governs arbitration.

For any dispute permitted to proceed in court, the parties consent to exclusive jurisdiction and venue in the state courts located in Solano County, California, and the applicable federal court serving that county. Each party waives objections based on venue or inconvenient forum.

23. Force majeure

SnapReport is not liable for delay, interruption, data loss, or nonperformance caused by events beyond its reasonable control, including telecommunications or cloud failures, provider outages, device or operating-system behavior, cyberattack, utility failure, natural disaster, labor dispute, epidemic, war, civil unrest, government action, legal restriction, or app-store action.

24. Export and sanctions

Customer represents that it and its Authorized Users are not prohibited parties or located in a comprehensively embargoed jurisdiction and will comply with applicable export-control, sanctions, and import laws.

25. Apple App Store terms

For an app obtained through Apple’s App Store:

1. these Terms are between the user and SnapReport, not Apple;
2. SnapReport, not Apple, is responsible for the app and its content;
3. Apple has no maintenance or support obligation;
4. SnapReport is responsible for claims relating to the app, subject to these Terms and applicable law;
5. the user must comply with applicable third-party and device-service terms; and
6. Apple and its subsidiaries are third-party beneficiaries of this section and may enforce it.

26. Assignment and changes

Customer may not assign, transfer, delegate, or sublicense these Terms or an Order without SnapReport’s prior written consent. SnapReport may assign them to an affiliate, successor, purchaser, financing source, or as part of a transfer of the SnapReport business.

SnapReport may update these Terms. Material changes may be communicated through the Service, website, or email. Continued use after the effective date constitutes acceptance. Customer’s exclusive remedy if it rejects updated Terms is to stop using the Service and cancel according to the applicable Order; no refund is owed except where required by law.

27. Miscellaneous and survival

These Terms, the Privacy Policy, Pricing and Billing Policy, and applicable Orders form the entire agreement regarding the Service. A conflicting Order controls only if it expressly identifies the conflict and is accepted by an authorized SnapReport representative.

Failure to enforce a provision is not a waiver. If a provision is invalid, it will be enforced to the maximum lawful extent and the remainder will remain effective. Electronic acceptance and signatures are valid. The parties are independent contractors and create no partnership, agency, fiduciary, franchise, employment, or joint-venture relationship.

Payment, restrictions, disclaimers, liability limits, indemnification, confidentiality, dispute terms, governing law, accrued rights, and provisions that by nature should survive will survive expiration or termination.

28. Notices and contact

Shield Recovery Operating SnapReport under the Shield Integrated Systems brand 1055 Sonoma Blvd, Vallejo, California, United States Support, privacy, and legal notices: shield.snapreport@gmail.com

Notices to Customer may be delivered to the account owner, billing contact, account email, in-app notification center, or other address associated with Customer’s account. Customer is responsible for keeping its contact information current.