SnapReport Account and Data Deletion

Last updated: July 12, 2026

SnapReport is a business service in which a Customer organization manages its owners, administrators, office users, drivers, and other Authorized Users.

Request deletion in the app

Where the app provides an account-deletion or deletion-request control, use that control while signed in and follow the confirmation steps. The request may require Customer-administrator review when the account or data is controlled by the employing or subscribing organization.

Request deletion by email

Send a request to shield.snapreport@gmail.com with:

• the Customer or company name;
• the user name and account email, if applicable;
• the user’s role;
• whether the request concerns an individual user account, a complete Customer account, or specific data; and
• enough information to verify identity and authority.

Do not send passwords or PINs.

Verification and Customer-controlled accounts

We verify identity and authority before deleting data. When SnapReport processes data on behalf of a Customer organization, the Customer may be the party legally responsible for deciding whether data can be deleted. We may refer the request to the Customer administrator or work with that administrator to complete it.

What deletion may include

Depending on the verified request and applicable law, deletion may include disabling the account and deleting or de-identifying associated profile information, reports, photos, location records, chat messages, and other Customer Data.

Information that may be retained

Some information may be retained where permitted or required for billing, tax and accounting records, fraud prevention and security, legal claims, subpoenas, investigations, legal holds, enforcing agreements, protecting users or Customers, and ordinary backup rotation.

Timing

We aim to acknowledge verified requests promptly and complete them within the period required by applicable law. Customer account data is generally available for export for 30 days after termination or cancellation and may then be deleted or de-identified according to the Privacy Policy.